Privacy Policy

At Crysteliya, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our jewelry, or interact with our customer care team.

1. Information We Collect

To provide you with a bespoke shopping experience, we collect two types of information:

  • Personal Information Provided by You: This includes your name, billing address, shipping address, email address, phone number, payment details (credit card tokens), and any personal preferences or custom jewelry sizing details you share with us.

  • Automated Information: When you browse our website, we automatically collect certain data about your device, including your IP address, browser type, time zone, and information about how you interact with our pages (via cookies and tracking technologies).

2. How We Use Your Information

We use the information we collect to fulfill our luxury brand promise to you, specifically to:

  • Process, insure, and ship your fine jewelry orders.

  • Screen orders for potential risk or fraud to protect your financial security.

  • Provide personalized customer support and concierge services.

  • Send you elegant updates, curated style guides, and exclusive offers (only if you choose to opt-in).

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted partners who are essential to executing your luxury experience, such as:

  • Payment Gateways: To securely process your transactions without storing raw credit card details on our servers.

  • Insured Courier Services: (e.g., FedEx, UPS) To ensure your valuable pieces are safely delivered to your doorstep.

  • Analytics Providers: To help us understand how our clients use the site so we can continuously refine the digital showroom experience.

4. Data Security

Because we handle precious, high-value goods, we treat your digital data with the same level of security. Crysteliya employs Secure Socket Layer (SSL) encryption technology and industry-standard security protocols to protect your personal information against unauthorized access, disclosure, or alteration.

5. Your Rights and Choices

Depending on your location, you have the right to request access to the personal data we hold about you, ask for it to be updated or corrected, or request its complete deletion from our systems.

  • Opting Out: You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any message.

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or for legal and regulatory reasons. Any updates will be posted directly on this page with a revised "Effective Date."

Contact Our Privacy Officer

If you have any questions about our privacy practices or wish to exercise your data rights, please contact us at [crysteliya30@gmail.com.com].